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Scalloway Caravan Park
Terms & Conditions
Our aim is to ensure that all our visitors have an enjoyable stay with us, thus it is important that you familiarise yourself with these terms and conditions
Before confirming your booking at Scalloway Caravan Park please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.
Payment Policy
To secure your booking, a 50% deposit is required at the time of booking. The remaining balance must be paid 30 days before arrival.
Provisional bookings are not accepted. Please ensure you are able to honour the booking before confirming it.
Payments can be made by credit or debit card or bank transfer.
Cancellation/No-Show Policy
Wigwams – Free cancellation and a full refund are available up to 30 days before the scheduled arrival date. If a booking is cancelled within 30 days of arrival, no refund will be provided.
Pitches – Free cancellation and a full refund are available up to 14 days before the scheduled arrival date. If a booking is cancelled within 14 days of arrival, no refund will be provided.
Failure to arrive without cancelling will be treated as a no‑show, and no refund will be issued.
Travel Insurance
Guests are strongly advised to take out appropriate travel insurance to cover any costs should they need to cancel their holiday for any reason.
Scalloway Caravan Park recommends that all visitors ensure their insurance provides sufficient cover for their needs.
Glamping Pod Occupancy
The maximum insured occupancy for the Wigwams are strictly 4 persons in the Craa Hamar and 5 persons in the Ramnaberg (this includes children). Both pods have electricity and a heater. Each wigwam has a picnic bench close to the entrance. All other facilities are in the Amenity Building.
Smoking
Smoking is not permitted in the Wigwams or in any communal areas such as the Amenity Building and toilets and showers. There is an outside designated smoking area with facility for disposal of cigarette ends.
Dogs and other Pets
This campsite is located within a Site of Special Scientific Interest (SSSI), a protected area designated for its sensitive wildlife and habitats.
To comply with conservation requirements and protect vulnerable species, we are unable to allow pets/animals on the premises.
Guests who arrive with pets may be refused access, and no refund will be issued.
Exception: Certified guide dogs and registered assistance dogs are permitted.
Site Safety and Immediate Surroundings
There is an electric fence on the west side, and part of the north side appropriate warning signs are in place. There is a small stream that runs through the site, partly in a wooded area.
Arrival/Departure Procedures
Check in time is between 2pm and 6pm for pitches and wigwams. Check out is by 10.30am for wigwams and 12noon for pitches. Early or later arrival and check-in may be available on enquiry.
Parking and Traffic Management
Car parking is available at the entrance and outside the Amenity Building. Please respect accessible spaces. The one way system for access to and from the site has appropriate signs and should be observed at all times. A speed limit of 5mph operates within the site.
Amenity Building
The site includes an Amenity Building which contains a fully equipped kitchen and laundry as well as heated shower and toilet rooms and a dining area. All the facilities are open to all who have paid the basic fee. There is a separate accessible shower and toilet area within the building.
The building has notice boards with important information about the fire and other regulations and emergency information, as well as local information on services and facilities and interpretive information on the immediate environment.
Internet Access
Complementary wireless internet access is available in the amenity building and throughout the site though the latter is less reliable. A 4G phone signal is also available on site for most networks.
Access
Most of the site is wheelchair accessible as is the Amenity building (with accessible shower and toilet facilities) and the Ramnaberg Wigwam.
Waste Disposal
There are facilities for disposal of chemical toilet waste as well as a series of bins for general rubbish and recycling. Please dispose of waste in the appropriately signed bins provided. Only toilet paper should be flushed down the toilets.
Grey water disposal should be done at the designated point.
Pitches for Caravans and Motorhomes
All pitches have electricity hook ups and water directly available at no extra charge i.e. it is inclusive in the basic price. Charging of electric vehicles is not permitted at hook ups. The warden can advise on the nearest EV charging points. Persons using an electrical hook up are responsible for their own electrical equipment which must comply with current British standards and regulations.
The pitches are numbered and you will be given a number when a booking has been confirmed. The pitches are all hard standing tarred pitches.
Tent Pitches
An area of grass has been set aside for pitching tents. This area is to the west of the Amenity Building and south of the glamping pods. You are free to choose a specific location within this area while respecting the position of other tents. Tent pitching should be 6 metres distant of the Amenity Building, caravans and other tents. Camping stoves can be used with proprietary stands.
Tent Boxes
Tent boxes are welcome at the campsite but must be booked on a Caravan/Motorhome Pitch. As there is no vehicle access to the grass tent camping area, tent boxes cannot be accommodated on tent pitches.
Barbecue and Picnic tables
Barbecues are used at your own risk and appropriate precautions should be taken to avoid any accidents.
Picnic tables are provided outside the Amenity Building and glamping pods and should be kept clean and tidy.
Complaints Procedure
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond; or compete a complaints/comments form to be found in the Amenity Building. We will try to resolve any issues as soon as possible.
Code of Conduct
We expect all our visitors to respect and look after the site and the Wigwam you may be staying in. Those staying in the Wigwams are asked to leave them tidy and as found, and place all rubbish in bins provided. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm.
If you leave a mess behind, use excessive electricity or leave it on, or are responsible for any breakages or damage to property you will be liable to pay the cost for reparations and any insurance claim costs.
Parents or guardians are responsible for their children; as such children must be supervised at all times.
Security and CCTV
CCTV operates in various areas of the campsite for the purposes of crime prevention, public safety, and the protection of our guests, staff, and property. Images are recorded and processed in accordance with applicable data protection legislation. By entering the site, guests acknowledge that CCTV may be in operation.
Liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
We shall not be liable for any loss, damage, or inconvenience caused by events beyond our reasonable control or by the acts or omissions of third parties not employed by us.
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from your stay.
Guests are responsible for their own personal belongings and vehicles. We accept no liability for loss of or damage to personal property unless such loss or damage results from our negligence.
Subject to the above, our total liability in connection with your booking and stay shall not exceed the total amount paid for your booking.
Holiday Use of the Campsite
Our campsite operates under a Holiday Occupancy Condition. There is no maximum stay limit, so guests are welcome to stay for extended periods. However, the site must not be used as anyone’s sole or main residence.
You’re very welcome to stay for weeks or months, work remotely, or visit for seasonal work — provided your stay is for holiday purposes only.
The campsite may not be used as a permanent home. This includes registering the site as your main address or using it in place of normal residential arrangements (such as council tax or electoral registration).
We’re simply required to ensure the site remains for holiday use.
Data Protection
All the information taken at the time of booking is collected for the purpose of processing your booking. We may process your data to keep you informed of our activities and keep you updated with news, offers, and other information that may be of interest to you. As part of our ongoing monitoring and to help us improve the services we provide, we may disclose your data to a third party whom may contact you to complete a survey regarding your stay at our park.
If you have any other queries regarding your stay, please contact Scalloway Caravan Park directly on +44 (0) 77494 776735 leave a message or email .
June 2026.
